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Bridging The Gap
AP exam issues prompt College Board to offer email option. It's too late for thousands of students who will have to test again.
  Tuesday 19 May, 2020
AP exam issues prompt College Board to offer email option. It\'s too late for thousands of students who will have to test again.

An earlier version of this story incorrectly referenced the SAT in a headline.

Students who encounter technical problems while submitting their Advanced Placement exams can now email their work as a last resort, the College Board announced as it heads into the second week of administering tests that can count for college credit.

But the new backup plan option will only help students who take the tests on or after May 18. It doesn't apply to students plagued by tech issues last week in the first-ever online and at-home administration of AP exams.

A growing chorus of those students have asked the College Board to let them resubmit their time-stamped work. But the company said Sunday that to protect the integrity of the tests, those students must still plan to take makeup exams.

While a relatively small number of students have experienced technical glitches since the exams began May 11 about 1% of the approximately 2.2 million AP tests taken so far couldn't be submitted, College Board says they and their parents have become highly vocal critics.

They've jammed an understaffed customer service line and posted frustrated narratives on the company's Facebook and Twitter accounts.

Almost 20,000 people have signed a petition to let students resubmit their work if they experienced technical difficulties last week. Another asks that College Board let students with registration issues be approved to test for the first time during the makeup exam window in June.

Some parents have hunted down emails for the company's leaders and blasted them for not anticipating the basic technical problems, and for not coming up with immediate solutions. They bemoaned that there wasn't a backup email option for students who tested in the first week.

Source: https://www.usatoday.com/story/news/education/2020/05/18/college-board-email-ap-test-tech-issues/5216224002/

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