Riders on Walt Disney World's new aerial cable car system were stranded for hours Saturday night when one of the Skyliner cars became stuck in the air, the company said.
"One of three Disney Skyliner routes experienced an unexpected downtime Saturday evening," Disney said in a statement. "As a result, Skyliner will be closed while we look into the details surrounding this downtime."
The company said no injuries were reported and that it was working with each guest "regarding impacts to their visit with us." The Skyler system opened a week ago.
It was not immediately clear how many riders were stuck. Photos on Twitter showed a few yellow cars jumbled together along a platform.
"What a NIGHT LOL that was my first and last ride on the skyliner, 3 hours 20 min is enough for me," tweeted @PalmerEmmie
"Not how I wanted to spend my night.. currently stuck in the air #disneyskyliner," tweeted @CourtCole12. And later: "Safely on the ground after being stuck on the #disneyskyliner for over 3 hours."
Tweeted Aaron Murray: "While being stuck for 2.5 hours has been rough, the occasional LOUD messages from the Skyliner is enough to put you slightly on edge. I understand protocol, but the repeated messages are similar to Chinese water torture techniques at this point. #disneyskyliner #disneyworld"
Sarah Yadon took a more humorous approach to the incident: "Dear @Disney: Please add a bottle of vodka to the emergency kit. #disneyskyliner"
Chris Edenfield told the Orlando Sentinel that he and his disabled mother were stuck on the ride for hours.
"We’ve cracked open the emergency kit awhile ago for water; it’s just a nightmare right now," he said.
He said his mother was so anxious she threw up in the cabin, which holds up to 10 people and is not air-conditioned. Disney gave him four all-day park passes and a $200 gift card, Edenfield said.
Disney describes the Skyliner on its website as a "grand, state-of-the-art gondola system" that connects Disney’s Hollywood Studios and Epcot to four Disney hotels.